The balcony had wooden furnishings with comfortable cushion seats. The room was a good size, beds comfortable, plenty of storage, furniture was modern and the room was spotless. Our room was on the top floor near the port side. The staff in all areas in this hotel were professional, approachable and very friendly. It is what we expected not a real 5 * I did read all the reviews and was not disappointed … Great to walk to cable car and great to get into the main city centre. I will end on a good note breakfast was great & we did like the cruise ships the hotel location is good but it is at top of a big hill. Lifts are inadequate tiny tiny for such huge hotel. ( guests on check in could be asked and sign if they require a minibar ££ more profit hotel )? Pool towels I don’t get the time slot for swapping towels out? Like frugal penny pinching profit is king here. One free daily bottle water to replace in fridge and a stocked minibar managed by room staff. If I was to manage this hotel new cheerful quality beach brollies /some thin durable lounger cushions for comfort.

There is a happy hour but it’s kept quiet the bar staff are not very happy. Outside pool is ice bucket as mentioned other reviews. Sun loungers need a cushion rock hard saggy metal frame( the ones in the inside pool are perfect ). Swimming pool outside umbrellas are awful many broken you will be hunting for good one. All I wanted to know was where to buy bus ticket? Rooms one bottle water in an empty minibar for whole week? Seriously ? We just bought petrol station over road. Reception staff were 9/10 helpful just one curly haired lady on the end separate desk was very aloof & passed me to a terrified colleague (who was very helpful did their best ) but his boss needs etiquette lesson in communicating with guests to say she will ask colleague to help instead pointing at drawers etc etc & not speaking. As with most hotels the lobby is nice clean. There are 5* &5* but this hovers between a 3 &4* nearer4*. Hotels near Lake Parque De Santa Catarina.

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